Privacy Policy

1. Introduction

This Privacy Policy explains how STR Search ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you visit our websites (strsearch.com and go.strsearch.com). By using our websites, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and other contact details.

Non-Personal Information: Browser type, IP address, and website usage data collected through cookies or analytics tools.

3. How We Collect Information

Directly: Through forms and registrations on our websites.

Automatically: Through cookies, analytics, and tracking technologies.

4. How We Use Your Information

To provide and improve our services.

To send newsletters or marketing communications (if you opt-in).

For analytics and website functionality improvements.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share data with trusted third-party providers (e.g., Google Analytics) under strict confidentiality agreements.

6. Cookies and Tracking Technologies

Cookies are used to enhance user experience and track website activity.

You can control or disable cookies through your browser settings.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

8. Your Rights

You have the right to access, correct, or delete your personal information.

To exercise these rights, contact us at [email protected].

You may unsubscribe from marketing emails by using the "unsubscribe" link in our communications.

9. External Links

Our websites do not currently link to third-party sites. However, if this changes, we are not responsible for the content or privacy practices of external websites.

10. Disclaimer

We are not financially responsible for any loss resulting from actions taken based on the information or courses provided on our websites.

11. Surveys and Feedback

From time to time, STR Search may send you surveys, including Net Promoter Score (NPS) surveys, to collect feedback about your experience with our services. When you respond to a survey, we may collect your numerical rating, any written feedback or comments you choose to provide, the date and time of your response, and your contact information to associate the response with your account.

This feedback is used to improve our services, train our team, and identify clients who may benefit from additional support. Survey responses are stored in our customer relationship management system and are accessible to STR Search employees on a need-to-know basis. We do not sell or share individual survey responses with third parties.

12. Video Testimonials and Client Stories

If you choose to record and submit a video testimonial to STR Search, you understand and agree that your video recording, including your name, likeness, voice, and any statements you make, may be used by STR Search in marketing, advertising, promotional materials, social media, our website, email campaigns, and sales presentations. This permission is granted on a royalty-free, perpetual, and worldwide basis.

STR Search may edit, adapt, or excerpt your video for length, clarity, or context, provided the edits do not materially misrepresent your statements. You are submitting your testimonial voluntarily and without expectation of payment beyond any disclosed incentive.

If you wish to withdraw consent for the use of a previously submitted video testimonial, please contact us at [email protected]. We will remove the video from active marketing channels within a reasonable time, though we cannot guarantee removal from third-party platforms or materials already distributed.

13. Promotional Incentives

STR Search may occasionally offer incentives, such as gift cards, in exchange for survey responses, video testimonials, or referrals. When an incentive is offered, the terms of the incentive, including value, fulfillment timeline, and eligibility, will be disclosed at the time of the offer. Incentives are typically limited to one per client per campaign unless otherwise stated and are fulfilled manually, which may take up to four weeks to deliver after the qualifying action is completed.

Participation in incentive programs is voluntary and does not affect the services you receive from STR Search. In accordance with FTC guidelines, any testimonial provided in exchange for an incentive may be disclosed as such when used in marketing materials.

14. How Long We Keep Your Information

We retain your personal information for as long as your account is active or as needed to provide services to you. Account and contact information is retained for the duration of your client relationship with STR Search, plus up to seven years after termination for legal, tax, and accounting purposes. Survey and feedback data is retained indefinitely in aggregate form for analytics, and for up to three years in individually identifiable form. Video testimonials are retained until you request removal or until the testimonial is no longer used in active marketing. Email marketing data is retained until you unsubscribe, after which we maintain a suppression record to honor your opt-out.

You may request deletion of your personal information at any time by contacting us at [email protected]. Upon receiving a verified deletion request, we will remove your personal information from our active systems within 30 days, delete survey responses and feedback tied to your contact record, remove any video testimonials from our marketing channels, and retain only what is required by law, such as financial records.

Residents of California, the European Union, and other jurisdictions with specific privacy rights may have additional rights under applicable law, including the right to access, correct, or port their data. To exercise these rights, contact us at [email protected].

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

16. Contact Information

For any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Phone: +1 519-991-6556

Address: 9450 SW Gemini Dr, Beaverton, Oregon, 77146